No Online Seller likes refunds.Especially digital file’s sellers! because the items can’t be returned. However, we are responsible to send the complete exact product after payment.
When refund is acceptable?
After your payment, you can offer refund. We accept it only when the product differ from the explanation that mentioned on product’s page (even when there is a small difference).
It is possible that we have mistakes in some pages of our site. So we accept refund easily. In addition, we try to have an exact explanation about each product. To be honest, we feel happy when someone reports our mistake.
We try to solve all issues and help all of our customers. We are not the authors of files and we don’t have any specialty in solving problems.
This is one of the reasons that we use PayPal gateway on our site. PayPal has Buyer Protection Policy that improves customer’s satisfaction.